Power at Your Fingertips: Introducing Canadian Valley Electric Cooperative’s New Electric Outage Texting Program

 Canadian Valley Electric Cooperative (CVEC) continuously strives to improve our services and technology. Our newest program, Electric Outage Texting, offers real-time outage alerts and reporting capabilities through text messaging, allowing us to connect with our members on a new level.

How Does it Work?
This program offers two ways of being notified about an outage:

  • If there is a known power outage at your service address, you will receive a text message from CVEC alerting you of the outage.

  • If you experience an outage, you can text “OUT” to 1-855-940-3857.

 Once we receive your text, you will get a message to confirm your outage address. Make sure to save the CVEC Outage number, 1-855-940-3857, as a contact in your phone.

To take advantage of the benefits this program offers, we must have your current contact information updated in our system. The program’s success relies heavily on having the correct mobile phone number associated with your account.

**If you have multiple electric accounts, please report outage through SmartHub.

USING THE MOBILE APP:
STEP 1: UPDATE YOUR CONTACT METHODS
Open the SmartHub mobile app and go to More > Settings > Contact Methods > Add New Contact Method > Input mobile number > Turn ‘Receive Text Messages’ on. If you agree with the Terms & Conditions, select ‘Accept’, then enter the verification code that you receive to verify and activate your mobile number.

STEP 2: MANAGE NOTIFICATIONS
In the SmartHub mobile app, go to More > Settings > Manage Notifications > Service and select the notification methods (text or email) you would like to be enrolled in for each notification type.

 USING A WEB BROWSER:
STEP 1: UPDATE YOUR CONTACT METHODS
Using a web browser on your computer, enter SmartHub Login information to access web application, select Notifications > Manage Contacts > Add Phone Contact > Input mobile number > Select ‘Receive Text Messages’. If you agree with the Terms & Conditions, select ‘Accept’, then enter the verification code that you receive to verify and activate your mobile number.

STEP 2: MANAGE NOTIFICATIONS
In SmartHub, select Notifications > Manage Notifications > Service and select the notification methods (text or email) you would like to be enrolled in for each notification type.

 Contact our Member Services Department during regular business hours at (405) 382-3680 with any questions or to find more information.